Our Terms & Conditions
Kindly take some of your time to pass through Our Terms & Conditions on our Services . Please read carefully, understand them and by asking us to confirm your booking, we assume that you have had an opportunity to read and have read these booking conditions and agree to them.
1.Booking your trip and details of payment
After we have confirmed the availability of your chosen arrangement and you book within the pertinent time, your booking will be treated as a contract between us. But before confirming a safari, the client should inform us of any special supplicate for example diet, medical need, disability or any other requirement, Umarella Voyage Safaris will try to meet them if possible.
Umarella Voyage Safaris can still make adjustments after booking. If it is possible we can arrange for changes made in your itinerary after booking but note that the dates for gorilla and chimpanzee trekking cannot be adjusted after booking.
1.2 Trip prices include;
Umarella Voyage Safaris provides ground transportation, accommodation bookings, safari guide, entry costs to all parks mentioned in the itinerary, gorilla/chimpanzee permits and other services in cooperation with independent suppliers.
You can make your payment by VISA credit card, bank transfer cash to our dollar account in Uganda. All fees for transfer is fully paid by the client.
NOTE, credit card transactions should be paid 8weeks prior to the start of your safari.
The animals are in their natural habitats and therefore, Umarella voyage Safaris won’t guarantee on good sighting during game viewing or trekking , for that reason, you must be vigilant while viewing the animals. Our guides and rangers will also do their best to make sure you get a great experience. Umarella Voyage Safaris reserves the right to refuse any person from participating in any tour in the opinion if the participant behaves in a way that can likely cause damage or inconvenience to any third party, damage to property or to environment and ecosystem. No refunds will be made and Umarella Voyage Safaris will not be liable for expenses incurred as a result of the termination.
Umarella Voyage Safaris makes sure that our cars are in very good condition despite meeting poor road condition that are out of our control that can result into punctures, breakdowns or damage to the vehicle but for this no liability can be accepted. During your trip, the experienced English guides/driver will be a key part of your trip and decisions on all matters such as route to be taken will be final.
Cancelling of a booking must be notified to us in writing or email us as soon as possible and this shall be effective on the actual date we receive it. The following cancellation charges will be payable
60days or more prior to arrival 10%
59-32days prior to arrival 25%
31-8days prior to arrival 50%
7-3days prior to arrival 75%
2-odays prior to arrival 100%
Gorilla permits and air tickets are excluded from the percentage above and are 100% non-
Note it that no refunds will be made for any unused services, late arrival or failure of any member to show up for a trip.
If any unlikely event appears and that you have any reason to complain during the safari, you must immediately inform your trip guide. If any complaint or problem is not resolved to your satisfaction by the trip guide, you can freely contact us using the contact details we have provided to you during the trip. All suggestions are much appreciated in order to keep improving the quality of our services though Umarella Voyage Safaris always ensures that we exceed the expectations in every area of the tour arrangements.
During the time of booking, you are taken to confirm that you are in good health, physically capable of taking all aspects of the trip. Therefore, it is the responsibility of the client to ensure that proper medical precaution have been taken (immunization and so on).
We promise to make sure that the trip arrangements we have agreed to perform as part of our contract with you are made and provided with reasonable skill and care.
But Umarella Voyage Safaris cannot accept or pay compensation for unforeseen circumstances that are out of our control for example; flight delays/ cancellations, strikes, riots epidemics, road closure, natural disasters, terrorist attacks, boarder closure, fire, weather conditions or mechanical problems to transport that are caused by bad roads and many others that are beyond our control.
It is so essential that you have adequate and appropriate cover for your trip. Therefore, it is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for particular needs.